Introduction What started as a single store in Connecticut in has grown into a multi-billion dollar organization with more than 17, locations in 72 countries around the world. Born out of a business partnership between year-old Fred DeLuca and a family friend, Dr. Peter Buck, Subway began as an investment to help DeLuca earn enough money to attend college in hopes of fulfilling his dream to become a physician.
We have heard that the employees have become overwhelmed by the ever increasing number of customers.
We want to thank you for noting and reporting the increase of customer order errors. We have decided that the matter needs some sense of urgency and the best approach is to adopt an e-customer order system to allow for the customers to input their orders.
This would help address the issue of the employees becoming overwhelmed by the increased workplace pace.
We understand that a change in technology to the automated customer service will not be easy, but we will be there with you through the whole process.
We have a vision of ensuring that there is a decrease in errors while introducing the new automated system. There is need for cross training which implies that the old employees will have to train the new employees. There is also an impending need to decrease the number of errors to at least one error per employee each day.
With the new equipment, we anticipate that the monitoring process will be implemented next month. It is important to know what the employees require and let them ask questions with ease without feeling intimidated. The employees should be praised and rewarded for exemplary performance and a free environment set up to allow them to raise their concerns with ease.
We can offer incentives and this will make them feel better and perform better. We feel that showing the employees that we care and this is part of showing it will help to ensure increased productivity. Each and every one of us is important.
We all need to talk to each other and be able to help one another in realizing our organizational goal. Sincerely, Dalman and Lei I think e-mail is the perfect channel to send this message.
This is because sending of the e-mails to the location managers, makes them aware of the need for change and prepares for the change Spiro, It also sends them information that they are the ones to lead the change and that the change will result in positive results, especially reducing errors.
E-mail is also perfect because it allows for quick distribution of information over a large group of people Carroll, In addition, the information send via the e-mail is specific to the group of workers in the firm, who are the middle level management of Sandwich Blitz, Inc.
There are a number of pitfalls in the scenario. Dalman and Lei have assumed that the cross-training will work for the adoption of the new ordering system.
This implies that the old employees will be accorded the opportunity to train the new employees. This might not work well for them because they might lack knowledge on how the automated customer service works.
They will see it as a threat to their jobs rather than a solution to their problem of being overwhelmed on the job Burke, Leamington Spa, Warwickshire, U. A guide to harnessing its positive power. Tactics, tools, and tales.The decision by Dalman and Lei to carry out a large scale expansion of their business is a great risk but very beneficial in terms of returns as compared to going for a small expansion.
Both partners are obligated to sit down and identify a strategic planning model. In order to penetrate th. I believe that promoting a manager from within the company would be a great way to fill the position.
If the position is filled from within that manager will already know the ins and outs of the company, the problems that are at hand . Swot for Sandwich Blitz,Inc Essay Sample. In this analysis of Sandwich Blitz, Inc. I will identify a strength of the company, a weakness of the company and one of the opportunities that they have, and what is a threat to the business.
Sandwich Blitz is owned by Dalman the CEO and Lei the CFO. Dalman and Lei want to expand their company so they are in more areas. This essay will be list strengths, weaknesses, opportunities, and threats (SWOT) that Dalman and Lei will have if they expand their company.
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Swot Analysis; Sandwich Blitz; At Sandwich Blitz, Lei Noticed What Appeared To Be a Discrepancy In The Time Sheet Of One Of The Customer Associates. Sandwich Blitz Inc. SOOT Analysis Assignment Strengths – Sandwich Blitz, Inc. Does harbor many strengths within the business and these can be en SWOT Analysis and Advantages of SWOT.